Privacy Policy

alyticoAI.com website is owned by AlyticoAI, which is a data controller of your personal data.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Privacy Policy for LLM-Based Market Survey Platform

Introduction: This Privacy Policy sets out how we collect, use, store, and share personal data, including video and audio files, generated through our LLM-based primary market survey interaction tool.

We are committed to safeguarding the privacy of participants and users and to meeting the legal, contractual, and ethical requirements of our clients.

What Data We Collect: We collect video and audio files created during survey interactions. We collect processed data derived from these files, such as transcripts, analysis, and insights. No additional personal data is captured beyond what is required to fulfill the survey’s primary market research purpose

How We Use Collected Data: To deliver survey results, analytics, and insights as contracted by our clients.For research and service quality improvement, strictly within the context of the contracted study. We do not use collected data for any secondary or marketing purposes without explicit consent.

Data Storage and Security: Video and audio files, and all processed data, are securely stored in encrypted form within our Amazon S3 infrastructure. Access to raw and processed data is limited to authorized personnel who require it to carry out their duties. All access events are logged, regularly monitored, and subject to audit. Data is protected with appropriate technical and organizational security measures to safeguard against unauthorized access, loss, or misuse.

Data Sharing Policy: Data is shared solely and exclusively with Nielsen and Unilever for the purposes expressly set out in our service agreement. No data will be disclosed, sold, or shared with any third party for other uses. If data processing requires external vendors (e.g., cloud storage), these vendors operate under strict confidentiality and data protection agreements. Cross-border transfers are only executed in line with legal requirements and after appropriate safeguards are in place.

Data Retention: Data is retained only as long as necessary for the purposes it was collected or to fulfill contractual or legal obligations. Video and audio data, and their derived results, will be deleted or de-identified when no longer required by our clients, in accordance with agreed timelines.

Participant Rights: Individuals have the right to request access to their personal data, rectify any inaccuracies, request erasure, and object to processing in certain situations. Requests can be submitted via the contact details below. We will act on requests in accordance with relevant privacy laws.

Legal Basis: All data processing is conducted under the lawful basis of contract, consent (where explicitly required), and legitimate interest, consistent with GDPR and applicable local data protection laws.

Contact Details: For questions, data access, or complaint procedures, please contact our Data Privacy Officer at "customerservice@alyticoai.com"

Updates to This Policy may be updated from time to time to reflect changes in law or business practices. All changes will be communicated to our clients, and participants will be notified where appropriate.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.